Products are unique, printed to order, and as a result, are non-refundable. Once the order has started processing, you can no longer edit the details of the order. You can still cancel the order if it has not been shipped yet and we will refund you the shipping cost. However, the production cost is non-refundable. If you order the wrong size or color, Emporium is not responsible and will not offer replacement or refunds.
This Emporium return policy is only applicable to misrepresented, misprinted, damaged, and defective items. You must submit a claim within four (4) weeks from the date the product was received by you. For packages lost in transit, all claims must be submitted within four (4) weeks from the estimated delivery date provided to you.
All claims and returns have to be thoroughly inspected and reviewed before they are approved or denied by our team. We understand that not all claims are the same therefore we require certain evidence to support the claim provided to accurately assess the request.
You can start the claim process by sending an email to [email protected]
After Emporium investigates the issue, if it is determined that the product is damaged, defective, or if there is an error concerning printing, we will submit your product for a refund or replacement. Any refunds are at the full discretion of Emporium.
Users are liable for incorrect addresses. You must provide a correct address and pay the reshipping costs which can include product costs and shipping.
If you haven’t registered an account on Emporium and added a billing method, you agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost. We will not issue a refund.
If an order is returned to Emporium due to an incorrect address or if the shipment goes unclaimed and is returned to our facility, you will be liable for the cost of a reshipment. The user is liable for re-shipment costs including the original shipping cost of the product. If no re-shipping address is provided or Emporium cannot reach you, the package(s) will be donated after two weeks of receipt of your package by Emporium.
Emporium does not accept returns of sealed goods, such as but not limited to: face masks and the like, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks or undergarments won’t be available for reshipping and will be disposed of.
Notification for EU consumers:
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
- The supply of goods that are made to the consumer’s specifications or are clearly personalized;
- Sealed goods that were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
Therefore, as such, Emporium reserves the right to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.