How can I return an item?

All claims and returns have to be thoroughly inspected and reviewed before they are approved or denied by our team. We understand that not all claims are the same therefore we require certain evidence to support the claim provided to accurately assess the request.

When we receive quality concerns on a return claim we also have an option to have the item reprinted or refunded if the first item was unsatisfactory. When it comes to a customer changing their mind, the product must still be in the production process for us to cancel or potentially change a feature depending on how far in the production process it is.

Customers must submit a claim ([email protected]) within 30 days after the delivered date or the expected delivered date, to be eligible for a reprint or refund if desired.

How long does it take for my order to arrive?

With production and shipping, you can expect your order to arrive within 4-19 business days. This timeframe varies depending on factors such as destination, the number of items on your order(s) , our stock, and production levels. See below for more.

Production Time

Most orders are shipped within 2-5 business days

Shipping Time

Orders going to the United States have an estimated delivery time of 2-5 business days. International orders are generally delivered within 8 to 14 business days.

How long will my order be in production?

The majority of our items have an average production time of 2-3 business days.

During high-volume seasons and during holidays, production times tend to be longer, therefore the average production time cannot always be guaranteed.

Why is my order stuck in production?

A longer production time can be attributed to a number of factors:

  • Out of Stock garments: If one or more item(s) in your order are out of stock and need to be ordered.

  • Defective or missing print file(s): If a print file provided is damaged or missing altogether, the order will be delayed while the issue is resolved.

  • Quality Control issue: If an item does not pass one of our seven-step quality control processes, the order is delayed while it is fixed or reprinted.

  • Large quantities: If an order contains more than 100 items, production will most likely take longer than the average production time.

Can I expedite my order?

As we mention, the production times depend on a few factors, but we do offer upgraded shipping options, and please reach out to our merchant support for more details.

If your order has been in production more than 7 business days and you haven't received shipping tracking, please contact our support team through our email: [email protected]

How are products packaged?

The packaging we use for each product depends on the category, size, shipping service selected and amount of items. If the order contains more than one item, it will be packaged in a single package and shipped under the same tracking number. There are some exceptions, for example, if the order contains a t-shirt and a poster, they will be shipped in different packages because the two items use different types of packaging.

Below you will find our main types of packaging:


Single items sent with USPS First class are shipped in poly mailer packaging.
Single items sent with USPS Priority are shipped in envelopes.
Multiple items are shipped in poly mailer packaging.

Mugs and hats

Mugs and hats are shipped in cardboard boxes. Mug boxes contain polystyrene for protection.

Wall art

Posters and canvases are shipped in cardboard tubes or envelopes, depending on their size.

Other products

Other products and accessories, depending on their size and amount, use cardboard boxes of varying sizes. These boxes may also be used for bigger orders containing previously mentioned products.

Where can I ship my order?

Emporium is always on top of the best shipping possibilities. We know how important it is to get your items on time and at your door. We ship orders within the United States and internationally to over 220 countries and territories. Our shipping carriers are USPS for domestic orders and DHL and Asendia for international orders.

All orders within the United States can be delivered to a PO box. USPS is able to deliver items to PO boxes considering it's the national postal service. For international orders, however, the ability of the carrier to deliver to PO boxes may vary. For this reason, we encourage the usage of a physical address rather than a PO box, to eliminate any potential issues with this matter.

Where can I find washing instructions?


Designs on apparel are printed using high-quality ink that will maintain its grade as long as the care instructions are followed appropriately.

Care instructions for apparel with printed designs are different from those of the original manufacturer. Follow these care instructions to take better care of your printed apparel:

  • Turn your garment inside out before washing
  • Use cold water with like colors
  • Use gentle soap
  • Use a gentle washing cycle
  • Do not use bleach
  • Air dry - avoid direct sunlight to dry
  • Do not iron the printed surface

Pillows and pillowcases

  • Do not use bleach
  • Use cold water
  • Do not dry-clean or tumble dry
  • Iron only on low heat
  • Pillow inserts:
    • Do not wash
    • Do not bleach
    • Do not tumble dry
    • Do not iron

Sublimation blankets and towels

  • Use cold water with like colors
  • Do not use bleach
  • Do not dry clean
  • Air dry or tumble dry on a low setting


  • White and ceramic mugs:
    • Microwave and dishwasher safe
    • For longer durability, hand wash
  • Black and color-changing mugs:
    • Only hand wash with extra care

Posters and Canvas

  • Do not keep in direct sunlight for longer print durability
  • Gently dust with a soft dry cloth or feather duster
What printers and ink do you use?

Emporium's print-on-demand use DTG (direct to garment) and sublimation process for printing on the garment and home living. When we print mostly apparel (shirts, sweaters, tank tops) we use our DTG printers which are Brother (GTXpro) and Kornit (Atlas, Avalanche).

When it comes to our home decor garments (pillows, banners, blanket) we use the sublimation printer Mimaki (TS55-1800). While they all essentially just print we use them all in combination to get the best quality possible.

We use Mimaki and Epson printers for posters, canvas, and wall art, which in turn use inkjet technology and or sublimation to print your designs. Inkjet technology is known for resulting in higher quality printing than other technologies such as laser printing, which is used for high volumes of prints rather than high quality. Dye-sub or sublimation printing is a digital printing technology using full-color artwork that operates with polyester and polymer-coated garments or objects using heat and pressure.

Since we work with several different printers and products our inks differ from machine to machine. We use water-based ink with most of our printers. These inks are eco-friendly and have ECO PASSPORT by OEKO-TEX® certified and CPSIA compliant, with the highest industry standards, with no sub animal products, toxin-free, and safe for children.